Returns & Exchanges
IttyBittyGreenie strives to provide the best products possible, but understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why, if you are unhappy with your purchase we will cheerfully exchange the items but please choose carefully since we do not refund (except, of course, in the unlikely event of the item being faulty). If you are unable to find a substitute to exchange the item for, we are happy to issue a credit note that is valid for 6 months.
Please note the following:
1. All items must be returned within 15 days of receipt. No exchange or credit can be given after 30 days.
2. The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
3. Email us at email@example.com with the following details: Your name, invoice number, product name, reason for return and request for replacement, exchange or credit.
4. Post the product(s) to the following address:
P.O. Box 161 Fairfield, VIC 3078
6. Postage/shipping and handling of products is not refundable unless product is deemed faulty. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer’s expense. It is suggested that you send your return package by registered post or express post, as IttyBittyGreenie cannot be held responsible for any product lost/damaged in transit.
7. Damaged / faulty items: IttyBittyGreenie packages your items with care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us within 24 hours and we will minimise any inconvenience and organize a replacement.